Greenweez: our review after ordering and testing (4.3/5)

My review in summary

Overall rating: 4.3/5

“Online organic hypermarket” is the perfect way to describe Greenweez. The selection is huge, the filters are very comprehensive, and the shopping experience is smooth from start to finish : easy ordering, fast delivery, package very well protected. On the commitments side, the brand does more than just make promises; it also follows through on them.

Where it falls a little short is on the wallet. Greenweez is not necessarily cheaper than other organic retailers, contrary to what you may read, and delivery fees are fairly high for a small basket. On my order, they accounted for 41% of the total. 

Greenweez is for you if you place large organic orders, follow a special diet, or are looking for items you can’t find in stores. The site becomes truly interesting and practical with a large basket, ideally shipped by the brand itself. It is less suitable if you place small occasional orders or if price is your number one criterion.

My advice: take advantage of the welcome offer to try it out and stock up on your essentials.

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Greenweez, the organic online hypermarket

The story begins in 2008, when Romain Roy decides to make organic and eco-responsible products accessible to everyone, everywhere in France, thanks to an e-commerce website. Greenweez started with 15,000 references. Today, the site offers more than 100,000 and presents itself as the only organic online hypermarket.

The company is based in Saint-Jorioz, on the shores of Lake Annecy. It has more than 200 employees, spread across purchasing, logistics, marketing, accounting, customer service, and IT. However, there are no faces or names on the site other than the founder: the team presentation remains fairly institutional.

Since 2021, Greenweez has been a mission-driven company. This means that its social and environmental objectives are written into its bylaws and that a mission committee ensures they are respected. We’ll come back to that.

As for reputation, the numbers speak for themselves: 4.4/5 on Trustpilot for more than 100,000 reviews, an impressive volume. On Instagram, the brand brings together more than 123,000 followers on an active account that mixes product highlights and healthy recipe ideas.

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My methodology

To test Greenweez in real-world conditions, I ordered two everyday products: an organic rice miso and an organic chocolate protein muesli from the Favrichon brand. I then put the site under the microscope based on six criteria, each scored out of 5.

• Catalog: I wanted to check whether the selection was as broad as advertised. I browsed the different sections, compared the number of items in a specific category with La Fourche, tested the filters (diets, certifications, origin), noted stockouts, and looked at what share of products is sold by Greenweez or by third-party sellers.
• Customer service: I tested it like any customer would. I called with a question about an out-of-stock product, then I simulated a dispute after delivery through the contact form, to measure responsiveness and how an issue is handled.
• Experience: I evaluated navigation, the clarity of product pages, the checkout process, the actual delivery time compared with the promised one, and the condition of the package upon receipt.
• Environment & social: I wanted to see whether the company’s committed messaging held up. I looked at the share of labeled products, shipping packaging, logistics organization, and the framework imposed on marketplace sellers.
• Price: I compared my products with La Fourche and Biocoop, then analyzed shipping fees, promotions, and the loyalty program, to see whether the promise of competitive prices held true.
• Transparency: I checked how clear the information was on product pages, the identification of third-party sellers, and the explanation of labels and reference prices.

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1. The catalog ★★★★★ 5/5

The word “hypermarket” is not an exaggeration. Beyond groceries, fresh foods, cosmetics, and household products, you’ll find sections I didn’t expect to find at Greenweez: fashion, second-hand, culture and leisure, sports equipment, home (linens, dishes, and even garden furniture), not to mention the kids/baby section. In total, they have more than 3,400 organic, eco-friendly, and wellness brands in their catalog.

To verify that this wasn’t just a marketing argument, I compared one specific section: breakfast cereals (muesli, granola, oatmeal). Greenweez lists 266 items, compared with 122 at La Fourche. More than twice as many. If you’re used to organic stores, you’ll find the well-known brands from organic grocery shops, and for some categories, even more selection than in-store.

The filters are a real strength. You can sort by certification (organic, eco-friendly, fair trade, natural, GOTS, a label dedicated to organic textiles), by Nutri-Score, by origin (France or the European Union), by diet, by reviews, by promotion, by seller, or by brand.

The sections dedicated to specific diets (gluten-free, vegan, low GI, lactose-free, keto, low FODMAP) are especially practical for people who need to watch their diet.

On the marketplace side, the way it works is pretty logical. The “classic” sections of an organic store (grocery, drinks, fresh foods, cosmetics) are largely sold and shipped by Greenweez. The additional sections, such as second-hand items, fashion, or leisure, are largely handled by third-party sellers. 

Personally, I’m not a big fan of marketplaces, where there is always a give-and-take. But here, the core of the catalog remains in Greenweez’s hands.

I noticed a few out-of-stock items during my test, but nothing bothersome. The advantage of Greenweez is that with so many items, it’s fairly easy to find an alternative.

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2. Customer service ★★★★☆ 4/5

Greenweez can be reached by phone Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., or via a contact form that promises a response within 24 hours. No chat, though.

I called with a very specific question: to find out when an out-of-stock product would be back. Picked up quickly, and it was a representative who answered me, with a pleasant welcome. Without a restock date to give me, she offered to check with the relevant department and get back to me within 24 to 48 hours. Except that I never heard back. Too bad, because that’s the kind of promise that makes the difference between good and excellent customer service.

I took the opportunity to also ask a question that had been on my mind: if there is an issue with a product bought from a marketplace seller, who handles it? Clear answer: Greenweez acts as the intermediary. You contact them, they pass it on to the seller, who handles the complaint. Convenient, since you only have one point of contact.

To test their responsiveness in the event of a dispute, I also simulated a problem after delivery: through the contact form, I reported that my jar of miso had arrived broken. Message sent at 6:49 a.m., reply received at 11:38 a.m. the same day, with apologies, the refund for the product already initiated, and a request for a photo to open a case with the carrier. I wasn’t expecting such a quick resolution. 

For returns, everything is done online via a form. You can choose to be refunded or receive a replacement if the product is not compliant. Simple and clear.

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3. My Experience ★★★★★ 5/5

The site is pleasant to browse, the search works well and the filters save valuable time. Ordering is smooth, with no unpleasant surprises: all fees are shown before checkout. For payment, I had the choice between credit card, Apple Pay, and Google Pay.

I placed my order on a Thursday afternoon and received it on Monday in my mailbox, that is, two business days later. The email tracking was clear at every step.

The box arrived in Greenweez colors and, above all, everything was perfectly secured with recycled paper. My glass miso jar, which I feared would be broken into pieces, was very well protected. No flyer or little extra inside, it is simple, but it does the job perfectly.

I did not order fresh products, so I did not test the Chronofresh delivery. Note: it is only available for orders of €49 or more.

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4. Environment & social responsibility ★★★★★ 5/5

For food and cosmetics, there is no doubt: the products are labeled and the certifications (AB, Ecocert, Cosmos…) are clearly shown on the product pages. On side categories like culture and leisure, however, there are few labels.

My main concern was the marketplace, which is often less closely monitored. Greenweez nonetheless presents a serious framework: sellers are selected according to a quality and ethics charter, with preference given to French manufacturing, and some labels are mandatory depending on the product category.

Suppliers also sign an ethical charter covering, in particular, waste sorting, reducing energy consumption, and using green energy. More than 700 partner sellers are involved, with continuous monitoring.

The mission-driven company status is therefore not just for show: Greenweez is audited every two years by an independent third-party organization, and its mission report is available online. The brand also highlights 100% French logistics, with teams preparing orders in its warehouses in France.

It displays the Planet Score on all products from its own brand. This score makes it possible to assess at a glance a product’s environmental impact (pesticides, biodiversity, climate).

Greenweez also has a dedicated page on regenerative agriculture, a model that combines organic farming and soil conservation farming to reduce the carbon footprint.

On the social side, the company has a gender equality index of 87% and supports the fight against menstrual poverty, with free distributions of sanitary products.

And on the ground, my package confirms the message: no plastic, only recycled paper.

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5. The price ★★★☆☆ 3/5

Greenweez says it offers competitive prices thanks to its purchasing volumes. To check, I compared my two products with other retailers:

Organic rice miso: 

• Greenweez: €8.58
• La Fourche: €6.99 (€8.59 without promotion)
• Biocoop: €8.75

Favrichon chocolate protein muesli: 

• Greenweez: €5.79 (€7.04 without promotion)
• La Fource: €5.80 (€6.66 without promotion)
• Biocoop: €7.35

Greenweez fares better than Biocoop on these two items, but remains a little above La Fourche, especially outside promotions.

I also looked at two Greenweez brand products. The eco-friendly 5L lemon dishwashing liquid costs €10.99, compared with €10.36 for its equivalent at La Fourche. The 1L organic unsweetened oat plant-based drink costs €1.59  compared with €1.57 at La Fourche.

Greenweez is not especially cheaper. You find the usual prices of an organic store, sometimes a little below a physical store like Biocoop, with differences that depend mainly on current promotions.

The real downside is the delivery fees. There is no free delivery, but tiered rates depending on the amount, the weight, and the chosen delivery method. For home delivery, expect between €4.90 and €8.90. 

On my order, I paid €8.90 for delivery plus €1 in logistics fees. Result: on a bill of €24.27, delivery accounted for 41% of the total. 

Another trap: if you order from several marketplace sellers, you pay shipping fees for each one. So it’s better to group your purchases and favor products shipped by Greenweez.

At the time of my test, a welcome offer provided free delivery and 10% off from €39 of purchase, enough to soften a first order. 

There is also a loyalty fund, which accumulates euros with each order. Mine showed €8, but I did not really understand how it worked or how the points were calculated. 

6. Transparency ★★★★☆ 4/5

Big plus: you always know who you’re buying from. On the shelves, even without opening the product page, the “shipped by” mention indicates the third-party seller when it is not Greenweez. On the product page, you can directly find its delivery terms: free-shipping threshold, shipping fees, and estimated delivery time.

The labels are clearly visible on the product pages, and Greenweez brand items are very comprehensive, with nutritional values clearly listed. That is not always the case for other brands. Sometimes the nutritional content is not listed.

In its terms and conditions of sale, Greenweez explains in detail how its reference prices are calculated. They are taken from comparable retailers such as Biocoop, Naturalia, Satoriz, or La Fourche and updated at least once per quarter. 

There are still a few gray areas. The loyalty rewards balance is difficult to understand, and the status of unlabeled products in the side aisles is not clarified.