I have been working in the industry since 2021, the year I co-founded my own company in the sector. My experience in this industry now allows me to assess the market accurately.
The online CBD market has developed enormously in France, to the point that the range of options can be difficult for consumers to understand. There are some very good sites, but also some not-so-good ones.
So I conducted an investigation by testing 21 of the most visible sites, with real orders and a detailed analysis grid. The goal was to check for myself which ones are truly reliable and to share my opinion with you.
My selection
# Best customer experience 🥇
> Mama Kana
# Best value for money 💰
> Stormrock
CBD e-commerce sites evaluated: 321CBD, CBD.fr, Cbdeau, Deli Hemp, Greenowl, Greeneo, High Society, Justbob, La Chanvrier Français, La Ferme du CBD, Le CBD Discount, Le Lab Shop, Le Petit Botaniste, Mamakana, Marie Jeanne CBD, Nativus, Okiweed, Stormrock, Tealerlab, The Greenstore, Weedy.
We evaluate all products and services independently. If you click on one of the suggested links, we may receive a commission, without this affecting the price or the ranking.
My methodology
Panel selection
For this investigation, I selected the most visible CBD brands and stores in France: those that most often appear in online rankings and search engine results.
I analyzed and tested under real conditions the sites that any consumer is most likely to come across during their searches.
Evaluation method
For each site, I studied the entire journey: catalog, information available on the site, package contents, brand popularity, and product compliance. I also contacted customer service by email, phone, and chat, both before and after ordering, to check responsiveness, transparency, and relevance of the answers.
The analysis is based on four quality criteria rated out of 5, and one price criterion.
1. The catalog
It was examined from several angles: the variety of the range, the clarity of the product pages, the nature of the offer (own brand or multi-brand) and the presence of information before purchase (shipping costs, return conditions to avoid unpleasant surprises at the time of payment).
2. Security and transparency
To rate this criterion I looked at the nationality of the brand, its possible membership in a professional union (a small plus that shows a desire to be serious), the level of traceability (country of manufacture), the availability of analyses and the sale of synthetic cannabinoids (see my opinion on this topic further down).
3. Popularity
It was measured using several indicators: the quantity and quality of customer reviews (verified reviews only), presence on social networks, as well as the date the company was founded.
4. The customer experience
I rated the experience by paying particular attention to delivery time (all the sites delivered between 2 and 5 days, which is very good), the cost of shipping fees, the quality of customer service before and after purchase (I simulated a delivery problem), as well as the care taken with the packaging and how accurate the products received were (I did not have any unpleasant surprises on this last point).
5. Price
To compare value for money, I based myself on the price of a 10% full-spectrum CBD oil. But this is only an additional indicator: it does not affect the final rating, because the goal was not to choose the “cheapest” site.
My overall findings
After testing these 20 sites, one point stands out immediately: there is no such thing as a perfect CBD site. Each has its strengths, but all have areas for improvement.
Some excel in customer experience but lack traceability. Others have a very good catalog but do not display their lab reports. Even the top performers in the ranking still have room for improvement, which is a fairly accurate reflection of the current state of the French CBD market.
One of the most striking aspects of this investigation is the difficulty in obtaining lab reports. Out of 20 sites, only JustBob and La Ferme du CBD display their lab reports on the vast majority of their product pages.
For the others, you have to request them, with no guarantee of receiving them. Some brands even refuse to send them until the purchase has been made, which is a bit illogical for a product that is supposed to be transparent. This is clearly one of the market’s biggest weaknesses.
Traceability is just as inconsistent: country of origin not always mentioned, incomplete product pages, etc. During this investigation, finding a brand that was fully transparent across its entire catalog was almost impossible.
Another observation: the issue of synthetic cannabinoids. Many sites sell molecules such as NXT, THCX, VMAC, NBSH, and many others. They are often presented as “relaxing” alternatives, almost assimilated to CBD, which is completely false.
There is a double problem here: on the one hand, no serious study exists on their real effects on health, either in the short or long term. On the other hand, customer service teams are not trained, to the point of giving incorrect information.
In several cases, VMAC was presented to me as a simple “soothing” molecule, whereas it is clearly an alternative to HHC (banned in France since June 2023), a molecule already associated with numerous adverse effects, very far from the effects of CBD.
The only real exception was Le Lab Shop, which gave me clear and honest explanations about its synthetic molecules. For the others, the confusion maintained around these molecules is, in my view, one of the most worrying aspects of this market.
Finally, the overall customer experience was good. Delivery times range from 2 to 5 days for all the brands tested. I also always received what I ordered.
To conclude this investigation, I would say that the online CBD market has made progress, but there is still real work to be done in terms of transparency and consistency!
Best CBD sites: my opinion
Discover here my selection of the best CBD sales sites based on their scores for each quality criterion.
🥇 Best customer experience: Stormrock
Catalog: ★★★☆☆
Security: ★★★☆☆
Popularity: ★★★★☆
Customer experience: ★★★★★
🎁 promo code -20%: DARWIN20
Stormrock is a French brand founded in 2021, aimed mainly at fans of CBD flowers, resins and concentrates. The visual universe is very carefully designed, the packaging is refined, and the brand focuses heavily on the experience.
When I placed my order, which I received within 48 hours, I got a goodies tray, as well as a free sample.
The customer experience is where Stormrock stands out the most. The customer service is responsive. I requested an analysis, which I quickly received by email, and the answers were clear. Their email strategy is also well crafted, which further enhances the customer experience.
On the product side, however, there is a lack of traceability on certain product pages, in particular the absence of information on the origin of the flowers. The site also sells “CBD+” flowers, meaning boosted with cannabinoids, but with no synthetic molecules.
Their site is very pleasant, easy to read and well structured.
With 5,400 followers on Instagram, a modern brand image and a very “client-first” approach, Stormrock currently offers one of the most complete and most pleasant experiences in this comparison.
Pros
- Customer service is very responsive and gives good advice
- Free goodies + sample
- Neat packaging and branding
Cons
- Origin of the flowers not indicated
- Return information and delivery fees partly missing
💰 Best value for money: Mama Kana
Catalog: ★★★★☆
Security: ★★★☆☆
Popularity: ★★★★☆
Customer experience: ★★★★☆
🎁 promo code -20%: DARWIN20
Mama Kana is a French brand founded in 2020, now well established on the market with a rating of 4.4/5 for more than 2,500 reviews on Trustpilot.
It’s not the most premium brand in the comparison, but it offers one of the best value for money, notably thanks to competitive prices and regular promotions.
When I placed my order, I got a Halloween offer that doubled my order. It’s a positioning clearly focused on “good deals.”
However, the product pages could be more complete. The country of origin is indicated only on a few items (mainly flowers and resins), several flowers don’t mention their CBD percentage, and the lab tests are missing.
The brand told me by email that it only sends its lab tests to customers who have already placed an order, which is illogical in a sector where transparency should be available before purchase.
On the other hand, their customer service is very responsive by phone as well as by email, with consistent advice.
Mamakana remains an accessible brand, suitable for those looking for low-cost CBD and who prioritize budget over quality.
Pros
- Excellent value for money
- Frequent promotions
- Very responsive customer service and relevant advice
Cons
- No public lab reports
- Lack of transparency and information on product pages
Best transparency & traceability: La Ferme du CBD
La Ferme du CBD is one of the few sites analyzed that offers lab tests on almost all of their products, a (too) rare point. This is the criterion that puts them at the top for transparency.
During my tests, I only noticed a slight lack of clarity about the exact origin of the CBD flowers, but the brand quickly replied to my email, specifying that they work with producers located in Switzerland and in France.
On the customer experience side, the delivery and return information is clear and customer service has been responsive by email. There is simply no phone number, which somewhat limits the contact options, but the responsiveness by email makes up for it.
The brand has been around since 2020 and is well established: around 5,600 followers on Instagram and 4.6/5 on Trustpilot for over 2,400 reviews. Their catalog sticks to the essentials, with a clearly “well-being” focus.
Prices are slightly above the market average. For example, their 10% Full Spectrum CBD oil is sold for €39.90, but price is not taken into account in the rating.
Pros
- Lab reports available for almost all products
- Fast and clear responses by email
- Positive customer reviews and well-established brand
Cons
- No phone number
- Slightly high prices
Most popular: Le Chanvrier Français
With more than 19,200 followers on Instagram and a rating of 4.8/5 for over 5,160 reviews, Le Chanvrier Français is the most visible and most followed CBD brand in this comparison.
The catalog focuses on the essentials: oils, flowers, resins, herbal teas… only under their own brand, which allows them to control their range and offer something consistent. You’ll find the big CBD classics, without spreading themselves too thin.
During my analysis, the product pages were generally well structured, even if some information is sometimes missing, in particular the % of CBD for flowers or some usage details.
On the customer service side, there is no phone contact available, but the brand is very responsive by email, both before and after the order. I simulated a delivery problem: they were there to help. The packaging is also neat, in line with the premium image the brand conveys.
Shipping costs, on the other hand, are the highest in the comparison: €7.90 for home delivery (free from €70).
Pros
- Very popular brand: strong social presence and excellent reputation
- Customer service responsiveness by email (before and after purchase)
- Emphasis on Made in France
Cons
- Some incomplete product pages
- Highest shipping costs in the comparison
- Difficult to reach customer service by phone
Best catalog: The Greenstore
Founded in 2018, The Greenstore is a French brand that stands out thanks to a particularly extensive catalog. It’s one of the most comprehensive sites in this comparison: a multi‑brand retailer offering oils, flowers, resins, infusions, cosmetics, supplements…
The Greenstore doesn’t sell synthetic molecules but does offer a “Flower Power” range. This consists of flowers boosted with CBD, and this information is clearly indicated. I’m not particularly a fan, but at least it’s assumed and transparent.
The only real shortcoming concerns the product analyses, which are missing from the site.
In terms of customer experience, the purchasing journey is smooth and the site is clear and pleasant to browse. My order arrived quickly, in 3 days.
Customer service is more discreet: no phone number and no response to my first email. However, when I simulated a problem with my order, the brand replied quickly. This responsiveness is reassuring, even if it could be more consistent.
Pros
- One of the most comprehensive catalogs
- Multi-brand, varied selection
- Smooth purchasing experience
Cons
- No analyses
- No phone number
- First email unanswered (better responsiveness after purchase)
Other CBD sites tested
CBD.fr
CBD.fr is a multi‑brand site with a wide range of products and good value for money. The product pages are clear and the site is a member of UPCBD, but the analyses were not received, despite my email request. Aside from that, after‑sales service is very responsive, even though they play down the effects of the VMAC/NBSH molecules by presenting them as “relaxing”, which is misleading and even dangerous for the consumer.
Greenowl
Greenowl has a polished website with some of the cleanest packaging in the comparison, but there are a few areas for improvement, notably the country of origin on certain products. Customer service is responsive by email and via chat, but the lab reports were never received. The order was delivered within 48 hours, a very good timeframe, and the brand is a member of the Hemp Union.
Cbdeau
Cbdeau is a member of the Hemp Union and is very responsive by email, with lab reports sent quickly and even a small gift included in the order. However, several points need improvement: unclear shipping and return costs, no CBD percentage or country of origin on some flowers. The brand also sells quite a few synthetic molecules. On the phone, customer service gives good advice on CBD but doesn’t really understand the effects of synthetics.
Le CBD Discount
CBD Discount offers a clear website with fairly well‑designed product pages, free shipping (the only one in the comparison) and well‑detailed shipping/return conditions. However, the site mixes “classic” CBD flowers and synthetic products such as HE+ or OH HHC within the product categories, which can be confusing for a beginner consumer. Customer service is hard to reach: no reply on chat, no answer to the first email, and only a response after simulating an order problem.
Greeneo
Greeneo offers lab tests on most of its oils and resins, which is a plus. But the brand lacks traceability: there is no source indicated for the flowers and resins, nor any information on the cultivation method (important for consumers who care about the quality of the flowers). The site also sells synthetic cannabinoids. I didn’t find any verified review tool, which is rather strange. They are still responsive in case of order issues, but the site’s transparency needs to be improved.
Le Petit Botaniste
Le Petit Botaniste offers fair prices and a varied catalog, but the transparency and traceability of the products need to be reviewed. I also couldn’t find the company’s founding date. The offering is quite confusing, because CBD products are mixed with synthetic cannabinoids, which can easily mislead a consumer. The reviews are mixed (poor ratings on Trustpilot but rather positive « Avis Garantis ») and customer service is responsive by phone, with good advice.
Justbob
Justbob mainly offers flowers, resins and a few oils, with available lab tests, but the product pages sometimes lack information such as the country of manufacture. Their only oil is an isolate, without this being clearly indicated (you have to read the lab report to understand it). The site displays no legal notices, the quality is often criticized (3.5/5 on more than 5,800 Trustpilot reviews) and the ordering process lacks clarity, as you can’t see which carrier will deliver your order. I didn’t get a reply by email before ordering, only after I simulated a delivery problem.
Nativus
Nativus offers a clear website with very neat packaging, but some information is missing, in particular the country of origin of the products. Some flowers and resins use the same photos, which can be misleading and should be improved. Customer service is absent by email, even after simulating an order issue, but excellent by phone, with real advice and good product knowledge. The prices are quite high, even if the free shipping on the first order is a nice surprise.
Weedy
Weedy lacks transparency on several points: the countries of origin, the shipping costs, and above all an inconsistent brand story (20 years in business on one page, 15 years on another, then finally “has existed since 2017”?). Customer service is responsive by email and phone, but the advice remains questionable, especially when they present the VMAC and NBSH molecules as “relaxing” alternatives to HHC, which is false. A visible brand, but one that needs to clarify its information.
Le Lab Shop
Le Lab Shop offers a neat website, but several product pages are incomplete, especially for flowers (sometimes there is no description) and even some herbal teas where the % of CBD is not indicated. The delivery information lacks clarity: before ordering, it is impossible to know that there is no home delivery, only Colissimo pickup points. The mention “Voted best CBD in Europe” based on only 16 Trustpilot reviews is also debatable...Customer service does not respond to emails, but remains very good over the phone, even though I did not get a reply after simulating a delivery problem by email.
High Society
High Society offers a website with very polished visuals, but there is no % of CBD indicated on the flowers and resins, no country of origin, and no clarity on shipping costs and returns before ordering. The brand is rated very poorly on Trustpilot and has been bought by Mamakana. Customer service is responsive with good advice, but refuses to provide lab tests before purchase. After I simulated a delivery problem, the response was quick.
Deli Hempi
Deli Hempi offers a website that is very visually polished, but several pieces of information are missing, such as the CBD level on some flowers, resins and teas, likewise for the country of manufacture and even important details like the melatonin content for their oil dedicated to sleep. No reply by email or phone, but customer service proved to be responsive when I simulated an order problem.
Okiweed
The Okiweed website is very well designed and their packaging is among the best in the comparison. Customer service is responsive by email and by phone, both before and after ordering, and a sample is added to every package. However, the origin of the products is rarely indicated. The brand is hardly present on social networks, but the overall customer experience is very well crafted.
321CBD
321CBD has a fairly limited range (oils, flowers, resins, vape) and several product pages lack information such as the country of origin. Some information is even contradictory, such as an oil presented as full spectrum but shown with 0% THC, which is not consistent. No response by email or phone before ordering, but customer service proved to be responsive when I simulated a delivery problem.
Marie Jeanne CBD
Marie Jeanne CBD is best known for vaping, their specialty, but also offers a few flowers and oils. The site is clear and very well documented, with detailed product pages and good traceability: the majority of products are made in France, which is a real plus. No reply from customer service before ordering, but they were responsive by email when I simulated a delivery problem. A serious brand, especially suitable for users looking for quality on the vaping side.
Tealerlab
Tealerlab is clearly betting on the customer experience: a very polished website, readable product pages, a smooth buying journey, and even a free sample with every order. The brand benefits from a very large community, which strengthens its image. However, transparency remains a real weak point, because the origin of the products is not indicated anywhere. Customer service is responsive by phone and in the event of an issue after an order, but I did not receive a reply to my email before purchase.
Full ranking
| Site CBD | Note globale | Catalogue | Sécurité | Popularité | Expérience |
|---|---|---|---|---|---|
| The French Hemp Grower | 4.3 | 3 | 4 | 5 | 5 |
| La Ferme du CBD | 4.3 | 5 | 4 | 4 | 4 |
| The Greenstore | 4.0 | 5 | 4 | 4 | 3 |
| Greenowl | 3.8 | 3 | 3 | 4 | 5 |
| Stormrock | 3.8 | 3 | 3 | 4 | 5 |
| Mamakana | 3.8 | 4 | 3 | 4 | 4 |
| Marie Jeanne CBD | 3.8 | 4 | 4 | 4 | 3 |
| CBD.fr | 3.8 | 4 | 3 | 4 | 4 |
| Le CBD Discount | 3.8 | 5 | 3 | 4 | 3 |
| Nativus | 3.5 | 4 | 3 | 4 | 3 |
| Cbdeau | 3.5 | 3 | 3 | 4 | 4 |
| Okiweed | 3.5 | 3 | 3 | 3 | 5 |
| Tealerlab | 3.5 | 3 | 3 | 5 | 3 |
| 321CBD | 3.3 | 3 | 3 | 4 | 3 |
| Greeneo | 3.0 | 3 | 3 | 2 | 4 |
| Deli Hemp | 3.0 | 2 | 3 | 4 | 3 |
| Le Petit Botaniste | 3.0 | 3 | 2 | 3 | 4 |
| Weedy | 2.8 | 3 | 3 | 1 | 4 |
| High Society | 2.8 | 2 | 3 | 2 | 4 |
| Le Lab Shop | 2.8 | 3 | 2 | 3 | 3 |
| Justbob | 2.5 | 2 | 3 | 2 | 3 |
→ Access my full comparison table here (Google Sheet)
Frequently asked questions (FAQ)
How can you recognize a truly reliable CBD site?
A reliable site displays verified reviews (Trustpilot, Avis Vérifiés, Avis Garantis, etc.), not just reviews embedded on the site via uncertified widgets. There should also be complete legal notices, as well as transparent product pages (spectrum, CBD level, origin). The more precise and accessible the information is before purchase, the more serious the site is.
Are all CBD products sold online legal in France?
Most “wellness” CBD products are legal in France, provided they comply with the 0.3% THC limit. However, synthetic molecules (HHC, THCX, VMAC, NBSH, etc.) are in a grey area, because they are regularly targeted by decrees that can ban them. For standard CBD, there is no problem. But for “alternative” cannabinoids, you need to be careful: they are neither wellness products nor officially “legal” products.
Why are some CBD sites cheaper than others?
Price differences can be explained by the packaging: a premium site that invests in high-end bottles, boxes, or designs will inevitably have higher prices. Next, the origin matters a lot: a CBD oil made in France or Switzerland will cost more than an oil produced in Eastern Europe. For flowers, France / Switzerland origins are often higher quality than Italian flowers, which are generally cheaper because they are of lower quality.
Which CBD sites offer the best customer service?
In this comparison, several sites offer a responsive customer service and relevant advice. The best are: Mamakana, Stormrock, Okiweed, Greenowl, Le Petit Botaniste, and Weedy, which generally respond quickly by email or by phone. In terms of pure responsiveness, these are the ones that provided the best experience.
